⏱️ Processing Time

In-stock items are dispatched within 1–3 business days after payment has been confirmed. Business days exclude weekends and public holidays in Germany.

Pre-orders: dispatch follows the estimated availability date on the product page. That date is not a delivery date. If your order includes a pre-order, contact us if you need information about dispatch or a separate shipment.

Handling time: 1–3 business days
(Excludes weekends and public holidays)

🌍 Shipping Destinations
We ship worldwide 🌐 — international shipping is available to customers in most countries.

🇪🇺 Europe — Free Shipping on Orders Over €50
Free shipping is available for orders over €50 to selected European countries, including:

Austria 🇦🇹
Belgium 🇧🇪
Bulgaria 🇧🇬
Croatia 🇭🇷
Czech Republic 🇨🇿
Denmark 🇩🇰
Finland 🇫🇮
France 🇫🇷
Germany 🇩🇪
Greece 🇬🇷
Hungary 🇭🇺
Ireland 🇮🇪
Italy 🇮🇹
Latvia 🇱🇻
Liechtenstein 🇱🇮
Lithuania 🇱🇹
Luxembourg 🇱🇺
Malta 🇲🇹
Netherlands 🇳🇱
Norway 🇳🇴
Poland 🇵🇱
Portugal 🇵🇹
Romania 🇷🇴
Slovakia 🇸🇰
Slovenia 🇸🇮
Spain 🇪🇸
Sweden 🇸🇪
Switzerland 🇨🇭
United Kingdom 🇬🇧

🌍 Balkan Countries — Free Shipping on Orders Over €50
We also ship to all Balkan countries, with free shipping on orders above €50:

Albania 🇦🇱
Bosnia and Herzegovina 🇧🇦
Bulgaria 🇧🇬
Croatia 🇭🇷
Greece 🇬🇷
Kosovo 🇽🇰
Montenegro 🇲🇪
North Macedonia 🇲🇰
Romania 🇷🇴
Serbia 🇷🇸
Slovenia 🇸🇮

🌐 Worldwide / Other Countries
We also offer international shipping to many countries outside Europe and the Balkans. Shipping costs and available methods are shown at checkout.

Shipping availability may vary for remote areas.

📦 Shipping Methods & Delivery Times

Estimated delivery times after dispatch:

• Tracked standard shipping: 3–7 business days.
• International shipping: 7–15 business days.
• Express shipping: Available for eligible destinations at checkout.
• DHL Express shipping: 2–5 business days.

Delivery times are estimates and may vary due to customs processing, carrier delays, or local conditions.

💸 Shipping Costs

• Free shipping is available for selected European and Balkan countries on orders over €50
• Express shipping is also available for eligible destinations at checkout
• Worldwide shipping costs (if applicable) are clearly displayed at checkout before payment
• No hidden fees — all shipping charges are shown upfront

Customs duties, import taxes, or local fees may apply for international orders and are the responsibility of the buyer.

🔍 Order Tracking

• All shipped orders include tracking (where supported by the carrier)
• A tracking number is sent by email once your order has been dispatched
• Tracking updates are provided by the shipping carrier

📦 Lost or Damaged Parcels

• For lost or damaged shipments, contact us so we can investigate and arrange the remedy required by applicable law. A carrier investigation does not suspend statutory consumer rights or refund deadlines
• High-value orders may include insured shipping at no additional cost (if available)

📌 Delivery information

• Transit times start from the dispatch date, not the order date
• Processing and delivery may be delayed on weekends or public holidays
• International shipments may be subject to customs inspections
• Shipping terms apply equally to all customers