FAQ

Yes. We only sell authentic Pokémon Trading Card Game products from trusted supply channels. We do not sell counterfeit items.

All sealed products are shipped factory sealed unless clearly stated otherwise on the product page.

• “Sealed” → arrives sealed
• Single cards → individual cards (not sealed packs)
• Opened / Loose / Bundle → the condition is stated on the page

No. We do not intentionally sell resealed or repacked items. If you believe an item arrived opened or compromised, contact us immediately with photos and your order number.

Single cards are typically Near Mint unless otherwise stated on the product page. If a card is Lightly Played (or another condition), it will be clearly mentioned.

The language/version is shown on each product page. If you’re unsure, message us and we’ll confirm before you order.

• If the page uses official product images, you’ll receive the same product type/version listed.
• If the page uses real in-hand photos, they represent the exact product we stock (and if it’s a unique item, we’ll say so).

We ship to many EU and international destinations. Available countries and final shipping costs are shown at checkout.

If your country isn’t listed, email us and we’ll check if we can offer shipping.

Shipping availability depends on the destination. Enter your country and address at checkout to see the available shipping methods and cost. See our shipping policy for estimates.

In-stock items are dispatched within 1–3 business days after confirmed payment. Standard transit is estimated at 3–7 business days after dispatch; international transit may take 7–15 business days. Pre-orders follow the date shown on the product page. Carrier and customs delays can affect these estimates. See our shipping policy.

Yes. Tracked shipping is available for most orders. Once your order ships, you’ll receive a tracking link by email.

If your order arrives damaged, contact us as soon as reasonably possible. The following information helps us investigate, but a 48-hour deadline or photographs are not conditions of your statutory rights:

• photos of the outer package
• photos of the product damage
• your order number

We will offer a replacement or refund depending on stock availability and the situation.

Yes, returns are available in line with applicable consumer rules.

• EU consumers have a 14-day statutory withdrawal right, including for ordinary preorders.
• Opening sealed products does not automatically remove statutory rights. Handling beyond necessary inspection may lead to a lawful deduction for actual diminished value.
• Return shipping costs may apply unless the return is due to our mistake or a damaged item.

For return instructions, contact [email protected].

*See our Returns and Right of Withdrawal policy for deadlines, costs and refund details.

We accept multiple secure payment methods depending on your country and checkout options. All available options appear at checkout.

For destinations outside the EU customs area, import duties, taxes or carrier handling charges may apply. These depend on the destination and are paid by the recipient unless explicitly included in the order. See our shipping policy.

The shop shows the order total and shipping charge before payment. External payment-provider fees may be shown separately by the provider. Import duties, taxes or carrier handling fees may apply outside the EU customs area.

No. PokeTCGCenter is an independent retailer. Pokémon and Pokémon Center are trademarks of their respective owners.